What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do some people receive an error when they submit?

    Asked by mmeboucher110 on May 24, 2017 at 08:09 AM


    When filling out a form, a couple of our applicants said that when they hit submit they were given an error and all of their info was erased. The form administrators never received their applications. Usually when someone starts filling out a form their info is saved as long as they use the same computer. Do you know what could be causing this glitch?  Thanks for your help!

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    JotForm Developer

    Answered by cem on May 24, 2017 at 10:35 AM

    Hey mmoboucher110,

    Can you ask users what was written as error message or can you ask them for a screenshot of error? Afterwards we can inspect that issue for you

    Thank you for writing us.

    Have a nice day!