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  • Profile Image

    Integraration with Salesforce won't authenticate. It could in the past.

    Asked by Ketzie on May 24, 2017 at 08:52 AM

    My security token, name and password are presumably correct, but authentication isn't working any more. I can login directly into salesforce.


    I have recently updated my SF security token, but when I enter the new token into the Jotform integration, it still won't authenticate.

    Any advice?



  • Profile Image
    JotForm Support

    Answered by BDAVID on May 24, 2017 at 11:17 AM

    It appears like you have already authenticated it, since your form is integrated with SalesForce: http://www.jotformeu.com/form/63364619315357 

    If that is not the form you are referring to, please let us know which one is, so we can check further.

  • Profile Image

    Answered by Ketzie on May 24, 2017 at 12:01 PM

    Yes, this is my form. It has an old security token, and when I ask to "Edit Integration", it shows that it needs to authenticate.

    I enter the new security token, and it still won't authenticate. Furthermore, it doesn't seem to have a way to save the modification. I get a message that says "You have unsaved changes" I answer that I do not want to discard them.

    Something is wrong.

    I hope I don't have to remove the integration and start again.

    Can you please look into this further.




  • Profile Image
    JotForm Support

    Answered by BDAVID on May 24, 2017 at 01:18 PM

    I see what you mean. Unfortunately, the integration won't let you change or update the credentials(Username, Password, or Security Token), the only option is removing the integration, and start a new integration again. 

    Let us know if you have more questions.