What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email blacking

    Asked by wingsisd on May 24, 2017 at 09:12 AM
  • Profile Image
    JotForm Developer

    Answered by cem on May 24, 2017 at 09:56 AM

    Hey wingsisd,

    While checking your account I have seen that you are having some problems with some of your users not receiving emails due to being end up in our bounce/block list.

    I have removed them from your bounce/block list so they can receive emails without any problem at the moment. You can also view your history by following this guide https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History.

    Also in order to prevent email addresses from entering our list, please advice your users to perform following actions that described in the links:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thank you for writing us.

    Have a nice day!