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truckit56Asked on May 24, 2017 at 9:49 AM
When will my forms reset? I'm at 100/100
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David JotForm Support ManagerReplied on May 24, 2017 at 11:41 AM
The monthly submissions counter always resets the first day of each month. So, it will reset on June 1st. Let us know if you have more questions.
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truckit56Replied on May 24, 2017 at 12:43 PMOK I will go over my limit for the first time ever, is there any grace period? Also what happens to the submissions between tomorrow and the reset on the first?
Chris James
RD Expedited
Phone: (224) 558-5668
Fax: (847) 474-4498
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David JotForm Support ManagerReplied on May 24, 2017 at 2:09 PM
There is no grace period, the only option is upgrading to a paid account, or wait until the counter resets.
Any user who attempts to submit the form will receive a warning letting them know that the form was not submitted as it is over quota:
Let us know if you have more questions.
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truckit56Replied on May 24, 2017 at 2:43 PMSo I would need to pay $20 for 6 days?
Chris James
RD Expedited
Phone: (224) 558-5668
Fax: (847) 474-4498
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truckit56Replied on May 24, 2017 at 2:43 PMWill these 1000 submissions roll over? They should, ill be paying for 1000 submissions for the final 6 days of the month, and will probably only use a handful. If this is a case those additional 995 submissions I don't use should roll over for me to use the next rare time my submission exceed 100.
Chris James
RD Expedited
Phone: (224) 558-5668
Fax: (847) 474-4498
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SvenReplied on May 24, 2017 at 4:11 PM
Hi,
If you upgrade your plan, your monthly limit will increase, and will reset at the start of every month. If you don't wish to upgrade, please see the link below, it will help you get a few more submissions for free:
https://www.jotform.com/myaccount/getMore
Hope this helps, let us know if you need any further help.
Thank you!
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truckit56Replied on May 24, 2017 at 4:43 PMOk I have followed you on Facebook. Where can I view my current submissions? Do you see my 10 additional?
Chris James
RD Expedited
Phone: (224) 558-5668
Fax: (847) 474-4498
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MikeReplied on May 24, 2017 at 5:54 PM
Your limit has been increased.
It is also possible to check stats from Account Usage page.
If you need any further assistance, please let us know.
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truckit56Replied on May 24, 2017 at 6:43 PM
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truckit56Replied on May 24, 2017 at 10:43 PM
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jonathanReplied on May 25, 2017 at 1:51 AM
We will resolve the next issue separately here https://www.jotform.com/answers/1154239
Thanks.