What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When does the monthly submissions count reset?

    Asked by truckit56 on May 24, 2017 at 09:49 AM

    When will my forms reset?  I'm at 100/100

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    JotForm Support

    Answered by BDAVID on May 24, 2017 at 11:41 AM

    The monthly submissions counter always resets the first day of each month. So, it will reset on June 1st. Let us know if you have more questions.

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    Answered by truckit56 on May 24, 2017 at 12:43 PM
    OK I will go over my limit for the first time ever, is there any grace period? Also what happens to the submissions between tomorrow and the reset on the first?
    Chris James
    RD Expedited
    Phone: (224) 558-5668
    Fax: (847) 474-4498
    ...
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    JotForm Support

    Answered by BDAVID on May 24, 2017 at 02:09 PM

    There is no grace period, the only option is upgrading to a paid account, or wait until the counter resets.

    Any user who attempts to submit the form will receive a warning letting them know that the form was not submitted as it is over quota:

    Let us know if you have more questions.

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    Answered by truckit56 on May 24, 2017 at 02:43 PM
    So I would need to pay $20 for 6 days?
    Chris James
    RD Expedited
    Phone: (224) 558-5668
    Fax: (847) 474-4498
    ...
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    Answered by truckit56 on May 24, 2017 at 02:43 PM
    Will these 1000 submissions roll over? They should, ill be paying for 1000 submissions for the final 6 days of the month, and will probably only use a handful. If this is a case those additional 995 submissions I don't use should roll over for me to use the next rare time my submission exceed 100.
    Chris James
    RD Expedited
    Phone: (224) 558-5668
    Fax: (847) 474-4498
    ...
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    JotForm Support

    Answered by Sven on May 24, 2017 at 04:11 PM

    Hi, 

    If you upgrade your plan, your monthly limit will increase, and will reset at the start of every month. If you don't wish to upgrade, please see the link below, it will help you get a few more submissions for free:

    https://www.jotform.com/myaccount/getMore

     

    Hope this helps, let us know if you need any further help.

    Thank you!

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    Answered by truckit56 on May 24, 2017 at 04:43 PM
    Ok I have followed you on Facebook. Where can I view my current submissions? Do you see my 10 additional?
    Chris James
    RD Expedited
    Phone: (224) 558-5668
    Fax: (847) 474-4498
    ...
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    JotForm Support

    Answered by Mike on May 24, 2017 at 05:54 PM

    Your limit has been increased.

    It is also possible to check stats from Account Usage page.

    If you need any further assistance, please let us know.

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    Answered by truckit56 on May 24, 2017 at 06:43 PM
    Ok, last thing, I am all of a sudden recieving two emails for some reason after a submission, the extra comes over as 're: rd Expedited'
    Chris James
    RD Expedited
    Phone: (224) 558-5668
    Fax: (847) 474-4498
    ...
  • Profile Image

    Answered by truckit56 on May 24, 2017 at 10:43 PM
    I just followed on instagram as well, however I don't see the additional 10
    Chris James

    RD Expedited
    Phone: (224) 558-5668
    Fax: (847) 474-4498
    ...
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    JotForm Support

    Answered by jonathan on May 25, 2017 at 01:51 AM

    We will resolve the next issue separately here https://www.jotform.com/answers/1154239

    Thanks.