What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'M NOT GETTING MY EMAILS AND SUBMISSIONS!!

    Asked by sjelles on May 24, 2017 at 10:00 AM

    i SUBMIT NEW SUBMISSIONS AND EVEN TRIED TO EMAIL ONE TO ME AND MY EMAILS ARE BEING BLOCKED. SWYKEL@SRHS.COM

    Page URL:
    https://form.jotform.com/70444439979168

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    JotForm Developer

    Answered by cem on May 24, 2017 at 11:14 AM

    Hey sjelles,

    Sorry for the inconvenience. There are couple reasons of entering bounce/block list which are related to email service providers. Please perform actions that are explained in the following pages to prevent recurrence of this issue:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thank you for writing us.

    Have a nice day!