What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you fix the assests attached to the uploader when emailed?

    Asked by SalesTeamMDS on May 24, 2017 at 10:11 AM

    When receiving an email with pictures attached to the uploader, I cannot find out how to find those pictures in the email. When I go into the JotForm website and click "view submissions" I don't see anything attached either.

    Is there anyway those assets could be attached to the email? Is there another uploader that I should use or change anything in the settings?

    Below is a screenshot of the issues I'm having. If you see where it says "Uploader", there is nothing attached. Also, there is nothing attached to the actual email as well.  Let me know if you need any additional details! Thanks!

    Page URL:
    https://www.jotform.com/submissions/71376483518161

    Screenshot
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    JotForm Support

    Answered by david on May 24, 2017 at 12:21 PM

    I cloned your form to test it and when files are fully uploaded, they do come through.  When using the drag and drop file upload widget, it requires clicking "begin upload" and waiting for it to finish before submitting the form:

     

    If files are completed before the form is submitted, they will be included in with the submission data and in the email notification.