What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Currency not support for card type error while making the payment on our form

    Asked by ESLI on May 24, 2017 at 10:27 AM



    One of our students received this error message when trying to pay.  I have never encountered this.  Please advise.  

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    JotForm Support

    Answered by Kiran on May 24, 2017 at 12:35 PM

    Could you check what type of credit card is being used for making the payment? As I check the PayPal document, it looks like it is supported only with Visa and Mastercard for Canada.


    You may also get more information about the issue from the PayPal support. Please get back to us if you need any further assistance. We will be happy to help.