Not receiving notification email

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    urbest
    Asked on July 20, 2012 at 08:32 PM

    I'm not receiving my notification email...

    the sender is noreplay@jotform... the receipient is urkick@urkick.com

    If my email is on the bounced list, can it please be removed? thanks

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    pinoytech
    Answered on July 20, 2012 at 08:54 PM

    Hi,

    Sorry for the inconvenience that may have caused. Regarding on this issue, can you please contact you email provider and request them to add JotMail's IP Addresses to their whitelist.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    If this solution doesn't work, do let us know so we can further assist you.

    Thank you!

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    urbest
    Answered on July 20, 2012 at 09:24 PM

    It still doesn't work... cleared the browser's cache... Nothing working still.

     

    Thanks for helping me.

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    liyam
    Answered on July 20, 2012 at 09:36 PM

    I have just made a test submission, urbest.  Can you check your inbox or spam folder if your notification landed there?

    Thanks.

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    urbest
    Answered on July 20, 2012 at 09:44 PM

    Thanks for helping.

     

    No I did not receive anything. Not in my Spam or All Mail folders either. I sent test emails from another email address to urkick@urkick.com and it works instantly. I do see that your submission went through, though. 

     

    Still not working... :(

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    liyam
    Answered on July 20, 2012 at 10:01 PM

    Thank you for your response, urbest.  Have you already asked your email service provider to have the IPs provided by pinoytech to be whitelisted by them?  If not, please to contact them and give them the following IPs for whitelisting:

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56

    Please also let us know once you have the IPs added to your email server's whitelist.

    Thanks.

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    urbest
    Answered on July 20, 2012 at 10:08 PM

    I just whitelisted them now

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    liyam
    Answered on July 20, 2012 at 10:12 PM

    Thank you for your confirmation, urbest.  I just made another submission using your form. Can you tell us if you have received any email alerts?

    Thanks.

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    urbest
    Answered on July 20, 2012 at 10:17 PM

    Yes I did. You guys are great, thanks

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    liyam
    Answered on July 20, 2012 at 10:22 PM

    Finally! :) 

    If you have other questions or concerns, please do let us know.  We'll be more than happy to assist.

    Thanks and warm regards.

    -Liyam