What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission email is not received after form is submitted.

    Asked by spxcrumitie on May 24, 2017 at 10:56 AM
    One, the original one that went through did not not reach the email address it is supposed to on our end.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 24, 2017 at 01:15 PM

    I have checked your email notification and found that your emails are sent, you can also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    In order to know why emails may not be sending, please check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    You could also try setting up an SMTP sender in case you're still experiencing issues with your emails: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.