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    Payment Integrations: Sub-total is not showing up under the product.

    Asked by robyncbarn on May 24, 2017 at 12:23 PM

    Here is my form:



    I have selected "Subtotal" to show on the form in the wizard setup, but it is not appearing on my test form. I want the total shown on the form so the registrant knows the total amount being charged.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 24, 2017 at 02:29 PM

    Thank you for reporting this to us. 

    I can see the "Show Sub-total on Form" option does not show the total on each product, you will need to turn on the "Show total price on the form" option if you would need to show your users the amount they will pay, this option can be found under the additional gateway settings section: 

    I can see you're using PayPal Pro, but I have tested on Stripe and the same happens too, so I will forward this thread to our second level and our developers will take a look on it, we will let you know as soon as we get any update about the progress on this ticker. 


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    JotForm Support

    Answered by olivia on June 19, 2017 at 04:59 AM

    Hello @obyncbarn,

    Let me clarify the issue about 'Show Sub-total' on the form.

    If you want to show sub-total on the form, you need to activate special pricing on quantity.

    Please follow the video below:


    Please have a look at the Test Form: https://form.jotform.com/71692227423961 

    "Show subtotal" for a product will be visible if that product has a quantity/option and special pricing. This is a design decision

    Please try again and if you replicate the same issue, please inform us via this thread. 

    Thank you.