What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I reactivate my forms?

    Asked by Pedro  on May 24, 2017 at 12:30 PM

    Hey, we stopped receiving our forms. I need help :)

    Page URL:
    www.parasailinrio.com.br

  • Profile Image
    JotForm Support

    Answered by Kiran on May 24, 2017 at 02:15 PM

    I have checked your account and see that it is active and good in standing. However, I notice that the email address is in our bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list. The form submissions received from now should be now sent normally to your email address. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.