How can I reactivate my forms?

  • Profile Image
    Asked on May 24, 2017 at 12:30 PM

    Hey, we stopped receiving our forms. I need help :)

  • Profile Image
    Answered on May 24, 2017 at 02:15 PM

    I have checked your account and see that it is active and good in standing. However, I notice that the email address is in our bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list. The form submissions received from now should be now sent normally to your email address. Also, please check the following guide that can help you with troubleshooting email delivery issues. 

    Please get back to us if you need any further assistance. We will be happy to help.