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    Is there a way to pass the form name to Stripe dashboard?

    Asked by Declynam on May 24, 2017 at 12:38 PM

    Hi,

    Our customer has 2 Jotforms integrated with Stripe:

    https://form.jotformeu.com/70612860953357

    https://form.jotformeu.com/70802525502346

    They are unsure which is which when they look in Stripe. What is the best way to carry the name of the form over into Stripe?

     

    Cheers

    Dec

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    JotForm Support

    Answered by John_Benson on May 24, 2017 at 04:08 PM

    Hello Dec,

    My understanding is that you connected 2 forms in 1 Stripe account and you want to identify where the payment transactions are coming from. 

    Unfortunately, it is not possible to pass the form title or form ID to Stripe Dashboard. Normally, only the payment details and card details are transferred to Stripe.

    Upon further checking, I found out that it is not recommended to connect multiple websites to a single Stripe account. Please check these links:

    https://support.stripe.com/questions/stripe-account-for-multiple-projects
    https://stripe.com/docs/dashboard#multiple-accounts
    https://stripe.com/blog/manage-multiple-accounts

    Hope that helps. Thank you for understanding

  • Profile Image

    Answered by Declynam on May 25, 2017 at 04:29 AM

    Hi the forms are both from  the same web site. So there is no way to distinguish in Stripe which payment comes from which form?

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    JotForm Support

    Answered by Nik_C on May 25, 2017 at 04:59 AM

    Unfortunately no, it is not possible. The only way is to use Submissions from each form and compare that data to data from Stripe. 

    I'm sorry we couldn't offer a better way to do that but there are constraints when it comes to which data can flow to Stripe integration.

    Let us know if you have any further questions.

    Thank you!

  • Profile Image

    Answered by Declynam on May 25, 2017 at 10:01 AM

    Does the description not carry?

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    JotForm Support

    Answered by Welvin on May 25, 2017 at 12:12 PM

    Actually, it's possible to pass a custom value to Stripe. Do the following:

    1. Add a textbox field in the form with a default value, either the form ID or the form name. This textbox can be hidden in the form view.

    To see a default value and hide a field, go to Settings > Advanced tab. See screenshot:

     

    2. In the Stripe settings. Go the Additional Gateway Settings, select the textbox in the "Custom Data Field" dropdown.

     

    When the payment is submitted, you should see the textbox value under the MetaData section of the payment. See screenshot:

     

    I hope that helps. Let us know if you need further assistance regarding this matter.