How to disable the unique submissions feature?

  • kristenschlukebir
    Asked on May 24, 2017 at 12:52 PM

    Hi, I found the article to disable the multiple submission option, but now I can't find the "Preferences"/ Advance Features.

     

    Please advise.

     

    Thanks,

     

    Veronica

    Page URL: https://www.jotform.com/answers/40566-Sorry-Only-one-entry-is-allowed-Multiple-submissions-are-disabled-for-this-form-
  • Kevin Support Team Lead
    Replied on May 24, 2017 at 2:33 PM

    Please, follow this guide in order to find the unique submissions option in the V4 builder: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    If you have any question, let us know. 

  • kristenschlukebir
    Replied on May 25, 2017 at 12:43 PM
    Hi Again,
    This is my jotform…. https://form.jotformpro.com/70964266134964 I have tried the solution below already and is still giving me this error:
    [cid:image001.png@01D2D54B.E4AA5F80]
    Please advise!!!
    Thanks,
    Veronica Uribe
    Director of Community Outreach & Diversity
    [cid:image005.jpg@01CFFF5D.BFFB69C0]
    USTA Tennessee
    1029 17th Ave S
    Nashville, TN 37212
    Main: (615) 953-1694 x 201
    Cell: (615) 788-2612
    Fax: (615) 953-1698
    http://www.ustatn.com/
    Follow @USTATennessee on Facebook, Twitter, and Instagram!
    #TogetherWeTennis
    ...
  • Kevin Support Team Lead
    Replied on May 25, 2017 at 2:07 PM

    I have checked your form and found the unique submission option set to "Check cookies only". Do note that this option should be set to "No check" if you do not want to limit submissions on your form. 

    Please, open your form in the form builder and go to the settings tab, form settings section and click on the show more button: 

    How to disable the unique submissions feature? Image 1 Screenshot 30

    Scroll a bit down to find the "Unique submission" option, click on the drop down and select the no check option: 

    How to disable the unique submissions feature? Image 2 Screenshot 41

    If you are still getting limited on your submissions, please let us know. 

    P.S. Your screenshot did not reach this thread, the forum does not  accept attached files through email responses, to properly upload your image, please open this thread in a web browser and follow this guide. 

     

  • kristenschlukebir
    Replied on May 25, 2017 at 2:43 PM
    I have tried the “no check” also. Still not working… : (
    Sorry!
    Veronica
    ...
  • Kevin Support Team Lead
    Replied on May 25, 2017 at 3:21 PM

    I have checked your form and I can see the unique submissions option is set to no check, I have also tested your form and noticed it works, it allows more  than one submission: 

    How to disable the unique submissions feature? Image 1 Screenshot 20

    I have cleared your forms cache now, I would also suggest you to test your form in a different browser or incognito mode, this may be a cache issue. 

    If the issue still persists, please share us a screenshot of the error you're receiving. 

    We will wait for your response. 

  • kristenschlukebir
    Replied on May 25, 2017 at 3:43 PM
    Yes! Just worked! Thank you so much for your time!
    Veronica
    ...