What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can we change our payment method?

    Asked by bestmarkqe on May 24, 2017 at 01:44 PM

    Hello, we are trying to change our payment method to a new CC. Can you please advise? When clicking 'Change Credit Card' in the Billing section, it brings me to a new page to order a package. 

     

    Please advise. Thanks!

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    Answered by Sven on May 24, 2017 at 03:06 PM

    Hi, 

    If your current payment method is via paypal, you will have to downgrade your current package and upgrade again using your new credit card. Your package will be valid for the rest of the month until the new payment cycle, then you can upgrade and start a new package.

     

    Thank you!