What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some users are receiving error messages about the form not using a secure connection

    Asked by theriverassistant on May 24, 2017 at 02:08 PM

    Seems to be that random users are receiving this message when filling out one of our payment forms.

    "Automatic credit card filling is disabled because the form does not use a secure connection."

    This only seems to happen to random users.  Others have no issues.  I thought that JotForm used SSL security in regards to payments?  Is this an issue with the users' browser settings?  Or is it triggered by our client Authorize.net?  Thanks


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    JotForm Support

    Answered by AIDAN on May 24, 2017 at 03:23 PM

    Please note that all our forms are SSL secure, provided that you always make sure you access them using HTTPS URLs.

    Please also note that it's recommended to always keep the internet browser up to date, in order to fully validate and invalidate security certificates, which is my guess as to why some outdated browsers may incorrectly declare our forms as non secure.

    Please ensure that you are sharing the form URL with your users, starting with https://

    I hope this helps. If you need further assistance please let us know. Thank you.