What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form on mobile device is distorted

    Asked by Advolink1 on May 24, 2017 at 02:50 PM

    When looking at the subject form on a mobile device, it is not well structured.  Is it due to my injected CSS where I am trying to position things in a certain manner?  Any suggestions how to get it corrected?


    Page URL:

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    JotForm Support

    Answered by Kiran on May 24, 2017 at 04:37 PM

    I have checked your JotForm on a mobile emulator and seems to be working fine at my end. Please see the screenshot below:

    You may make the form mobile responsive by enabling the Mobile responsive option in the Form layout section of Advanced Form Designer. Also, please refer to the guide below that can help you with making mobile responsive forms.


    Hope this information helps! 

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    Answered by Advolink1 on May 24, 2017 at 05:04 PM

    Thank you for your response.  However, when I open Form Designer, the checkbox you are referring to to make my form mobile responsive is not there.  Can you help me understand why it is not there?



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    JotForm Support

    Answered by Mike on May 24, 2017 at 06:25 PM

    That option seems to be integrated as a default now. Your form looks good when I check it using a mobile device.

    There is also a Mobile Responsive widget available which may improve the mobile layout in some cases.

    Thank you.