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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are the submissions missing?

    Asked by PCP_Admin on May 24, 2017 at 02:52 PM

    Hello, I created a fairly lengthy form and I know that there have already been several submissions, however none of them are showing up now. I made an edit to the form a few weeks ago, but I don't believe this should have effected any of the submissions. I'm not sure what your team might be capable of from your side, but is it possible to restore any of the lost submissions? Thank you for your help.

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    JotForm Support

    Answered by Welvin on May 24, 2017 at 04:50 PM

    I'm sorry, but I cannot seem to find anything from our logs for the given form. If submissions are made to this form, we should have a log for the list, and you should also see them on your form, but it's empty. 

    Here's our guide to check your email history: 


    Search for the form ID in the page, 63575308663160. You'll see no result.

    Maybe, the submissions are made on a different form? Can you re-check? If you still have the form email, please view the full headers, copy and paste everything on this thread.


    There is a form ID in the header and we should be able to trace the submission using that ID.