What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Select Files for upload using mobile device is not working properly

    Asked by nathangold on May 24, 2017 at 09:10 PM

    Hello Support,

    I suspect this is a pilot error, but...

    I am using the Select Files button to try and upload some files. It works fine when I choose a photo from my iPad Pro and it works when I record a new video on my iPad. 

    What does not appear to work right now is when I try and select an existing video from my iPad Pro, it tries to upload and then throws an error. I tried this several times in different situations with different connections to the internet. But, I am getting consistent results and I am hoping you can tell me what I am doing wrong.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 24, 2017 at 11:47 PM

    From the screenshot image you shared, I noticed that those MOV files that failed to upload have a different filename convention compared to those MOV files that uploaded properly.

    Notice that the movie files doesn't use IMG_ prefix in filename. Those with IMG were suppose to be images file format, right? 

    Can you please double check if those 2 MOV files with IMG on the filename were actually movie files? 

    I think the issue could be just due to file format or corrupted files reason.

    I hope this help. Let us know if still not resolve and issue remains.