- office803Asked on May 25, 2017 at 12:35 AM
The Submit button has stopped working on my: Publicity Form: Revised BASIC.
Can you look at my form and see why?
- JotForm SupportcandyAnswered on May 25, 2017 at 03:11 AM
We're sorry for the inconvenience you have.
I have checked your form and I have seen that the submit button stuck on "Please Wait..." after pressing it. I have cloned your form on my side in order to test it and check its settings. I am able to replicate the issue on my side.
I have seen that the reason of this issue is hidden TinyMCE widgets on the form. When I have removed those hidden widgets from your form, your form has worked as expected and submitted properly.
I have forwarded this issue to the software developers in order to fix it.
We are going to inform you via this thread as soon as the issue with the TinyMCE widget will be fixed.
Thank you for reporting us.
- JotForm SupportwidgetsAnswered on May 26, 2017 at 05:48 AM
Hi we apologize for the late response. We made an update on the widget. It should now be working as expected. Please give it a try and let us know if the problem persist.