What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to open the form URL from some work places

    Asked by shubhkrsna on May 25, 2017 at 01:54 AM

    Hi Support,


    We have few users who are complaining that the forms created using JotForm are forbidden due to security. They are getting following error. It looks like it is not whitelisted. Please let us know how do we help our users resolve this issue so that they can easily access the forms created. 

    The Error they are seeing is: 

    This site can’t be reached

    The web page at https://form.jotform.co/71410754888868 might be temporarily down or it may have moved permanently to a new web address.


    Kidn regards 
    Page URL:

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    JotForm Support

    Answered by jonathan on May 25, 2017 at 03:07 AM

    I test the button with link to the form on your website page and everything seems to be working fine at this time. Here is a video when I test.

    I also reviewed your account and it is Active and forms are available at this time.

    Please check also if the users were perhaps not able to access the website itself.

    Let us know if issue persist.