Unable to open the form URL from some work places

  • Profile Image
    shubhkrsna
    Asked on May 25, 2017 at 01:54 AM

    Hi Support,

     

    We have few users who are complaining that the forms created using JotForm are forbidden due to security. They are getting following error. It looks like it is not whitelisted. Please let us know how do we help our users resolve this issue so that they can easily access the forms created. 

    The Error they are seeing is: 

    This site can’t be reached

    The web page at https://form.jotform.co/71410754888868 might be temporarily down or it may have moved permanently to a new web address.

     

    ERR_TUNNEL_CONNECTION_FAILED
     
     
    Kidn regards 
    Subhash
  • Profile Image
    jonathan
    Answered on May 25, 2017 at 03:07 AM

    I test the button with link to the form on your website page and everything seems to be working fine at this time. Here is a video when I test.

    I also reviewed your account and it is Active and forms are available at this time.

    Please check also if the users were perhaps not able to access the website itself.

    Let us know if issue persist.