What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    A field is displaying in the notification though the page is hidden on the form

    Asked by SOSStLucia on May 25, 2017 at 02:19 AM

    I have set a condition to hide a page (containing multiple question fields) if either of two conditions are met yet one of the fields presents even when both conditions have been met. Why might that be?

    This is a re-post of a comment on How to Skip Pages Using Conditional Logic

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 25, 2017 at 03:54 AM

    Could you please tell us more about this issue, like which form, condition, and fields are affected?

    I assume it is this form http://www.jotform.co/form/71367331337859?

    If you could tell us the number of condition that is not working properly we could have a closer look.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by SOSStLucia on May 25, 2017 at 01:07 PM

    Form URL: https://form.jotform.co/71355147224856

    Condition 20

    However, I tested  using the profile of a married man and the field #87 (Husband or former husbands place of birth) shows in the auto reply message although the question was skipped. 

  • Profile Image
    JotForm Support

    Answered by Kiran on May 25, 2017 at 02:34 PM

    I understand that a field is displaying in the notification/auto-responder is displaying the field 'Husband or Former Husbands Place of Birth' from the Page 14. As I cloned the form to my account and tested, I see that the field is included in the email notification.

    It looks like the issue is happening since the default value is selected to this field on the form. The other fields are not being displayed in the emails since they are empty and 'Hide empty field' option is enabled for the notification/auto-responder.

    Please change the default value of the field to empty so that it will not be displayed in the emails.

    Hope this information helps!