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SOSStLuciaAsked on May 25, 2017 at 2:19 AM
I have set a condition to hide a page (containing multiple question fields) if either of two conditions are met yet one of the fields presents even when both conditions have been met. Why might that be?
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Nik_CReplied on May 25, 2017 at 3:54 AM
Could you please tell us more about this issue, like which form, condition, and fields are affected?
I assume it is this form http://www.jotform.co/form/71367331337859?
If you could tell us the number of condition that is not working properly we could have a closer look.
We'll wait for your response.
Thank you!
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SOSStLuciaReplied on May 25, 2017 at 1:07 PM
Form URL: https://form.jotform.co/71355147224856
Condition 20
However, I tested using the profile of a married man and the field #87 (Husband or former husbands place of birth) shows in the auto reply message although the question was skipped.
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Kiran Support Team LeadReplied on May 25, 2017 at 2:34 PM
I understand that a field is displaying in the notification/auto-responder is displaying the field 'Husband or Former Husbands Place of Birth' from the Page 14. As I cloned the form to my account and tested, I see that the field is included in the email notification.
It looks like the issue is happening since the default value is selected to this field on the form. The other fields are not being displayed in the emails since they are empty and 'Hide empty field' option is enabled for the notification/auto-responder.
Please change the default value of the field to empty so that it will not be displayed in the emails.
Hope this information helps!