Field is displaying in the notification as page is hidden on form

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    Asked on May 25, 2017 at 02:19 AM

    I have set a condition to hide a page (containing multiple question fields) if either of two conditions are met yet one of the fields presents even when both conditions have been met. Why might that be?

    This is a re-post of a comment on How to Skip Pages Using Conditional Logic

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    Answered on May 25, 2017 at 03:54 AM

    Could you please tell us more about this issue, like which form, condition, and fields are affected?

    I assume it is this form

    If you could tell us the number of condition that is not working properly we could have a closer look.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Answered on May 25, 2017 at 01:07 PM

    Form URL:

    Condition 20

    However, I tested  using the profile of a married man and the field #87 (Husband or former husbands place of birth) shows in the auto reply message although the question was skipped. 

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    Answered on May 25, 2017 at 02:34 PM

    I understand that a field is displaying in the notification/auto-responder is displaying the field 'Husband or Former Husbands Place of Birth' from the Page 14. As I cloned the form to my account and tested, I see that the field is included in the email notification.

    It looks like the issue is happening since the default value is selected to this field on the form. The other fields are not being displayed in the emails since they are empty and 'Hide empty field' option is enabled for the notification/auto-responder.

    Please change the default value of the field to empty so that it will not be displayed in the emails.

    Hope this information helps!