What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account upgrade

    Asked by FloydK13 on May 25, 2017 at 04:56 AM

    Good day.


    I'm trying to upgrade my account to the bronze option as I have reached by limit. I have also made payment via PayPal and yet my account is not upgraded. This is causing major problems for me as my survey respondents are not able to submit. 


    please help asap, my study is on the line....



    Thabo Floyd Kwenane

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 25, 2017 at 05:29 AM

    I'm sorry but I wasn't able to find any payment made from your account, could you please let us know what is the error you see or why you can not upgrade?

    We will wait for your response so we can assist you further.

    Thank you!

  • Profile Image

    Answered by FloydK13 on May 25, 2017 at 05:43 AM
    Please understand my situation. Respondents are not able to submit tell
    survey anymore, something around "form over quota". PayPal gave me a call
    30 min ago to confirm the payment.
    Guys, please do something asap, this study is important to me.
    Thabo Floyd Kwenane
  • Profile Image
    JotForm Support

    Answered by amy on May 25, 2017 at 06:45 AM

    Hi Thabo,

    When I check your account, it seems that you have already upgraded your account to the bronze monthly plan. 

    If you need further assistance, please let us know.

    Thank you.

    Kindest Regards.