What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, I built a form and was using it on a site (www.katrinaheron.com/contact.html) but it has disappeared! Help!!!

    Asked by sarahcee on July 21, 2012 at 02:54 PM

    I don't see my form listed in my account anymore and it has disappeared from the website I built.  I do see the code when I view the page source.  I am traveling and away from my computer (at an Apple store now) so I can't rebuild it using another program.  Can you help?

    Page URL:
    http://www.katrinaheron.com/contact.html

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    JotForm Support

    Answered by liyam on July 21, 2012 at 03:11 PM

    Hello.  I checked the form ID and found that it is assocated with a Guest account, and is already beyond the limits from receiving SSL submissions for guest users.  Do you wish to have this form transfered to your sarahcee or any other account? 

    Looking forward to your response.

    Thanks.

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    Answered by sarahcee on July 21, 2012 at 03:20 PM

    Yes, please!!! Will this make the current form functional or will I have to regenerate the code and embed again?  

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    JotForm Support

    Answered by liyam on July 21, 2012 at 03:31 PM

    Yes, the current form will become functional again.  In fact, I have now moved the form to your sarahcee account and the form appears in the web page already.

    Although I recommend that you try not to use the secure version to prevent your account from getting temporarily suspended, since free users are only allowed 10 SSL submissions per month.

    If you have further questions or other concerns, please do let us know.

    Thanks.

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    Answered by sarahcee on July 21, 2012 at 03:45 PM

    Ok, thank you so much!!!!!

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    Answered by pinoytech on July 21, 2012 at 03:48 PM

    You are always welcome. If you need our assistance again, feel free to contact us anytime.

    Have agreat day!