Notification emails fail in fraud detection checks

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    ellelgrange
    Asked on May 25, 2017 at 05:59 AM

    Emails coming in say they do not meet fraud detection checks. Could you let me know what that is about? Thanks. I've attached a screen shot of the ema

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    Helen
    Answered on May 25, 2017 at 07:49 AM

    Hello,

    Thank you for contacting us.

    Most likely this issue is related to an email client that you are using. The email client may deliver email to junk/spam folder or it can land in the inbox with a warning message that you provided. This issue is not related to JotForm it is a related email client.

    Considering that emails from JotForm are legitimate, and are not a spoofed emails, there is nothing to be concerned about. The cause of the issue may be an incorrectly configured Sender Policy Framework (SPF) record that does not specify the IP address of the server or host that sent the junked email as an allowed sender.

    I hope it helps. If you have any questions or issue, please do not hesitate to contact us.