My account can't be upgraded regardless of the payment processed!

  • Smuvent
    Asked on May 25, 2017 at 8:20 AM

    Ho effettuato il pagamento del piano BRONZE ma l'upgrade non è stato fatto.

    Il pagamento è stato addebitato e la fattura è stata emessa.

    In allegato la ricevuta di pagamento.

    Si richiede l'upgrade del piano acquistato urgentemente in quanto ci necessita per lavoro.

    Grazie

    SalutiMy account cant be upgraded regardless of the payment processed! Image 1 Screenshot 20

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    Page URL: https://sites.fastspring.com/interlogy/order/invoice/INT170524-6144-31616
  • seth
    Replied on May 25, 2017 at 10:32 AM

    Hello,

    At first try of the payment process, there occurred a glitch hence the automatic upgrade process had interrupted.

    I send all the notifications again and your account is now upgraded.

    Please check from your side and turn back to us with the results.

    Thank you.