What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account can't be upgraded regardless of the payment processed!

    Asked by Smuvent on May 25, 2017 at 08:20 AM

    Ho effettuato il pagamento del piano BRONZE ma l'upgrade non è stato fatto.

    Il pagamento è stato addebitato e la fattura è stata emessa.

    In allegato la ricevuta di pagamento.

    Si richiede l'upgrade del piano acquistato urgentemente in quanto ci necessita per lavoro.



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    JotForm Support

    Answered by seth on May 25, 2017 at 10:32 AM


    At first try of the payment process, there occurred a glitch hence the automatic upgrade process had interrupted.

    I send all the notifications again and your account is now upgraded.

    Please check from your side and turn back to us with the results.

    Thank you.