My account can't be upgraded regardless of the payment processed!

  • Profile Image
    Smuvent
    Asked on May 25, 2017 at 08:20 AM

    Ho effettuato il pagamento del piano BRONZE ma l'upgrade non è stato fatto.

    Il pagamento è stato addebitato e la fattura è stata emessa.

    In allegato la ricevuta di pagamento.

    Si richiede l'upgrade del piano acquistato urgentemente in quanto ci necessita per lavoro.

    Grazie

    Saluti

  • Profile Image
    seth
    Answered on May 25, 2017 at 10:32 AM

    Hello,

    At first try of the payment process, there occurred a glitch hence the automatic upgrade process had interrupted.

    I send all the notifications again and your account is now upgraded.

    Please check from your side and turn back to us with the results.

    Thank you.