What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we stop sending emails to clients on form submissions?

    Asked by DariaM on May 25, 2017 at 10:07 AM

    This form is being used as information going from our technicians out in the field to our pricing people in the office. We don't want the client getting an email from Jot Form with information missing. The people in the office will email them when it's completed.

    Can you help me?



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    JotForm Support

    Answered by AIDAN on May 25, 2017 at 12:12 PM

    Please note that the client is receiving an email because you have most likely an autoresponder email setup in your form.

    Please remove the autoresponder email by following our guide here: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Please note that while the guide above uses the email notification as an example, the deletion procedure is also the same for autoresponder emails.

    I hope this helps. If you need further assistance please let us know. Thank you.