What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade Issue

    Asked by infosol on May 25, 2017 at 10:36 AM

    HI Team,

    Mistakenly I have upgraded to Bronze Plan instead of Silver plan.

    Is there any way of upgrading to silver by paying the difference of 20$.

     

    Pl confirm.

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    JotForm Support

    Answered by Aury on May 25, 2017 at 12:22 PM

    Hello,

    Unfortunately this is not possible. Please go ahead to cancel the Bronze subscription from the Paypal site, here you are a helpful guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    I have made a request on your behalf to have full charge reversed of the latest charge but it will first need to be reviewed by our Billing Team which may take 2-3 days, the amount will reflect in your bank statement in about 7-10 business days. The account is in Free status now, please go ahead to upgrade the account to Silver plan.

    If you have additional questions, please let us know.

    Regards.