My account is having a paid subscription and displaying out of space message

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    Asked on May 25, 2017 at 11:37 AM


    I am receiving an "Out of Space" message and my account type is set at 'Free".  However, my manager pays for a Silver account, and she set me under that plan.  My user name is "konicki".  My manager's email address is


    Thank you.


    Greg Konicki

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    Answered on May 25, 2017 at 01:34 PM

    I have checked your account as well as your manager's account, and I confirm that you are set as a sub-account user for her.

    Please note though, that your account has also forms that you own, independently of your parent account, and one of them ( acquired 108 submissions, which explains why your account is in the overlimit status.

    With that said, the forms that are shared with you as a sub-account user are not affected.

    For more information on your account usage limits please see our guide here:

    I hope this helps. If you need further assistance please let us know. Thank you.