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    The autoresponder doesn't seem to be working

    Asked by floridatool on May 25, 2017 at 11:58 AM

    Auto-responder doesn't seem to be working. Or maybe I have something set up incorrectly?

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    JotForm Support

    Answered by AIDAN on May 25, 2017 at 01:38 PM

    Could you please provide us with the ID or URL of your form, so we can inspect and assist you further? Thank you in advance.

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    Answered by floridatool on May 25, 2017 at 02:43 PM
    https://form.jotform.us/71435326039151
    It’s called “TIME OFF REQUEST FORM”
    I added the “email” field and have it defaulted so that an email address automatically populates (mine in this case). I am trying to set it up so that I can define who the auto-responder goes to based on information provided in the “company” selection.
    For example, if the company “Florida Tool” is selected, I would like to set up conditional formatting so that it shows “email 1” with my email address. This way I can have the auto-responder come to me for the Florida Tool employees.
    Then if someone selects a different company, i.e. Daniel Iron, I can have “email 2” show so that it sends the auto-responder email to the person in charge of the company Daniel Iron.
    I am using this as a work around since the email notifications doesn’t offer conditional formatting. i.e. based on a response, you can define who the email goes to.
    I hope this makes sense!
    Thanks!
    --
    Leslie Phillips
    Business Manager
    Florida Tool, Inc.
    Mobile: 205.657.3634
    Office: 863.665.9188
    Direct: 863.337.4438
    lphillips@floridatool.net
    ...
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    JotForm Support

    Answered by AIDAN on May 25, 2017 at 02:51 PM

    I have examined the autoresponder you have setup in the form that you kindly provided, and I noticed that the "Recipient Email" field is not set to a proper email field, which may explain why you're having issues with sending these emails:

    With that said, and in light of the description you provided, I thought to mention our guide on how to send email based on user's answer here: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    I hope this helps. If you need further assistance please let us know. Thank you.