The autoresponder doesn't seem to be working

Auto-responder doesn't seem to be working. Or maybe I have something set up incorrectly?

Could you please provide us with the ID or URL of your form, so we can inspect and assist you further? Thank you in advance.

https://form.jotform.us/71435326039151

It’s called “TIME OFF REQUEST FORM”

I added the “email” field and have it defaulted so that an email address automatically populates (mine in this case). I am trying to set it up so that I can define who the auto-responder goes to based on information provided in the “company” selection.

For example, if the company “Florida Tool” is selected, I would like to set up conditional formatting so that it shows “email 1” with my email address. This way I can have the auto-responder come to me for the Florida Tool employees.

Then if someone selects a different company, i.e. Daniel Iron, I can have “email 2” show so that it sends the auto-responder email to the person in charge of the company Daniel Iron.

I am using this as a work around since the email notifications doesn’t offer conditional formatting. i.e. based on a response, you can define who the email goes to.

I hope this makes sense!

Thanks!

--

Leslie Phillips

Business Manager

Florida Tool, Inc.

Mobile: 205.657.3634

Office: 863.665.9188

Direct: 863.337.4438

lphillips@floridatool.net

...

I have examined the autoresponder you have setup in the form that you kindly provided, and I noticed that the "Recipient Email" field is not set to a proper email field, which may explain why you're having issues with sending these emails:

With that said, and in light of the description you provided, I thought to mention our guide on how to send email based on user's answer here: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

I hope this helps. If you need further assistance please let us know. Thank you.