What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    It is still happening

    Asked by nathangold on May 25, 2017 at 12:30 PM

    I am still very concerned and puzzled by why your File Upload widget is not working with my simple form. I updated the OS on my iPad Pro, but the problem is still the same.

    A previous support person said the name of the file looked strange. I do not understand that statement because the standard iPad Pro camera app sets that name, not me. It is definitely not corrupted because I can play it and share it with other people.

    Please help me understand what I am doing wrong. This just seems too basic of a feature to be having problems.

    Page URL:
    https://form.jotform.us/71444888284166

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    JotForm Support

    Answered by Nik_C on May 25, 2017 at 01:58 PM

    I'm sorry you're still experiencing this issue. 

    Please allow me some time to test this problem and I will get back to you with more information.

    Thank you!

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    JotForm Support

    Answered by Nik_C on May 25, 2017 at 05:47 PM

    Thank you for your patience.

    I tested the upload field several times on iPad Pro(simulator though), but I wasn't able to replicate this issue, the file uploaded each time.

    How big is the file?

    Is it possible you could share the file (through Google Drive, OneDrive, DropBox or any else)?

    So we can test it further.

    Thank you!