What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is account not available?

    Asked by Doug (searchenginesmd)  on May 25, 2017 at 02:40 PM

    Phone 425.577.3235

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 25, 2017 at 03:39 PM

    I see that you have included "searchenginesmd" in your name for this post so I assumed that is your account username.

    I checked the status of your account and I see that it is in the autosuspension status. This is the reason why your account says it is not available. When I checked what triggered the suspension I found out that there is a form (http://www.jotform.us/form/71272074584155) in your account guilty of violating our terms.

    Please note that collecting of sensitive information such as login passwords in our forms is prohibited.

    Terms-of-Use

    We have an anti-phishing tool that scans every form and marks any form suspected of phishing activity then suspends the account that owns it after.

    I have removed the field shown in the image above from the said form and reactivated your account.

    If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.

  • Profile Image

    Answered by Doug (searchenginesmd)  on May 25, 2017 at 05:43 PM
    Understood and I had started a new form that did not include that
    information.
    Doug Caywood
    *COO - Local SEO Specialist*
    p: 612.940.9396 m: 425.577.3235
    a: 124 West Main St Ste 5, Waconia, MN 55387
    e: doug@searchenginesmd.com


    ...
  • Profile Image

    Answered by Doug (searchenginesmd)  on May 25, 2017 at 05:43 PM
    Also the "password" was used as an example and a suggestion as to what the
    client might use.
    Doug Caywood
    *COO - Local SEO Specialist*
    p: 612.940.9396 m: 425.577.3235
    a: 124 West Main St Ste 5, Waconia, MN 55387
    e: doug@searchenginesmd.com


    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 25, 2017 at 06:16 PM

    Thank you for the clarification. We understand your concern, however, collecting login credentials particularly username and password is not allowed in our forms. Even the use of the word "password", in any means possible, would alert our anti-phishing tool and trigger the suspension.

  • Profile Image

    Answered by Leslie  on May 25, 2017 at 07:08 PM

    I'd like to hop on this thread because I didn't see my question show up in the forum that I submitted. I really need to gain access to my jot form account and it isn't letting me due to this same issue.  Please let me know what it doesn't like and let me log in ASAP! Thank you so much!
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 25, 2017 at 09:33 PM

    @Leslie,

    To better assist you, I have moved your concern to a separate thread. You can find it here: https://www.jotform.com/answers/1155153. We will attend to your concern there accordingly.

    Regards.