What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a limit is reached, what happens to the submissions / forms?

    Asked by gnuboss on May 25, 2017 at 04:34 PM
    2. When a limit is reached, what happens to the submissions / forms.
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    JotForm Support

    Answered by Kevin_G on May 25, 2017 at 04:55 PM

    If you reach any of your limits, you will access to your account and submissions, you could download them and still edit your forms too. 

    Once you get notified you will be able to upgrade your account and avoid to get your forms disabled due to overlimit status, your account should back to normal if you either upgrade or if the month has already passed (limits reset the first day of each month US Eastern Standard Time). 

    The only limit that will affect your submissions is the storage, free accounts are allowed to store only 500 submissions on their accounts, if this limit is passed then the oldest submissions will be deleted, but they could be recovered by upgrading at least to the Storage plan.