What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notification: Sender name is being switched to JotForm

    Asked by coatsq1 on May 25, 2017 at 04:34 PM

    A few months ago, I needed to change the sender name from JotForm to TSQ1.  The drop down of available fields  for Sender Name was empty. I discovered that if I added a hidden field with TSQ1 in it, it would appear in the dropdown so I could select it.  It worked fine for a while, then I noticed I was getting email from JotForm again.  I checked the form, the hidden field is still there, but the drop down menu is empty again.  What's going on?


    UPDATE: In the past five minutes, I just went back into the email properties. The Sender Name dropdown was populated, I selected the hidden field then saved it.  Went out of the form, went back in, and the Sender Name was set back to JotForm - the Sender Name dropdown was empty again.




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    JotForm Support

    Answered by Mike on May 25, 2017 at 05:26 PM

    Thank you for contacting us.

    I have cloned the 'Lease / Purchase Application' form, but I was not able to reproduce the issue when I switched the sender name to the Tuscany Square Condos field.

    If the issue still persists, we can try to re-save the email notifications from our end to see if that helps.