What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom Fields from Salesforce not appearing in dropdown

    Asked by wsco on May 25, 2017 at 09:52 PM

    Hi there,

    I have about 8 custom fields in Salesforce that are not appearing in my dropdown when I go to map fields with salesforce. Other standard Salesforce fields are not appearing as well. Can you help me figure out why? 

    Screenshot:

     

    Page URL:
    https://form.jotform.com/71446777949173

    Screenshot
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    JotForm Support

    Answered by jonathan on May 26, 2017 at 12:08 AM

    I tried checking this on your form https://form.jotform.com/71446777949173 but Salesforce integration was not being used on the form.

    Can you please try redoing the integration. We will check again if issue still persist.

    Thanks.

     

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    Answered by wsco on July 26, 2017 at 07:11 PM

    I gave up on the JotForm integration with Salesforce and am using Zapier instead. Much more functionality.

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    JotForm Support

    Answered by EltonCris on July 27, 2017 at 12:53 AM

    Great! Glad you've found an alternative solution.

    By the way, I tried adding custom fields in my SalesForce then test the integration. They appeared just fine.

    Anyways, you can always recreate the integration or use a new SF token. This might also help in case you want to use the direct integration again.

    Regards