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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Custom Fields from Salesforce not appearing in dropdown

    Asked by wsco on May 25, 2017 at 09:52 PM

    Hi there,

    I have about 8 custom fields in Salesforce that are not appearing in my dropdown when I go to map fields with salesforce. Other standard Salesforce fields are not appearing as well. Can you help me figure out why? 



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    JotForm Support

    Answered by jonathan on May 26, 2017 at 12:08 AM

    I tried checking this on your form https://form.jotform.com/71446777949173 but Salesforce integration was not being used on the form.

    Can you please try redoing the integration. We will check again if issue still persist.



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    Answered by wsco on July 26, 2017 at 07:11 PM

    I gave up on the JotForm integration with Salesforce and am using Zapier instead. Much more functionality.

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    JotForm Support

    Answered by EltonCris on July 27, 2017 at 12:53 AM

    Great! Glad you've found an alternative solution.

    By the way, I tried adding custom fields in my SalesForce then test the integration. They appeared just fine.

    Anyways, you can always recreate the integration or use a new SF token. This might also help in case you want to use the direct integration again.