Form not showing on website

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    touchingclients
    Asked on May 26, 2017 at 09:35 AM

    Hi, When I preview after adding embed code on my wordpress site I can see form fine but when I look at the site out of admin, it will not show,

     

    Please help. Thanks

  • Profile Image
    Kiran
    Answered on May 26, 2017 at 11:34 AM

    I have checked your web page and see that the form is embedded and displaying correctly. However, when I remove the preview parameter from the URL the form is not being displayed. I am not sure if this is something related to the theme applied to the web site. Could you try testing if the form is displayed normally by applying a separate theme? Also, please try embedding the form using iframe embed method to see if that works. You may get the iframe embed code for your JotForm by following the steps in the guide below:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please get back to us if the issue still persists. We will be happy to help.