What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible to create a form to move big files?

    Asked by goadko on May 26, 2017 at 09:51 AM

    we move about 4 or 5 big files from our customers every month and need an easy way to move them.

    the files are about 30 or 40 meg  in size would like our customers to drag and drop the files to us if possiable



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    JotForm Support

    Answered by AIDAN on May 26, 2017 at 11:32 AM

    It is definitely possible to create file upload forms using JotForm. Please follow our guide on how to achieve that here: https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms

    Please note that we have a default of 1MB for file upload size, but you can easily change this file upload size limit by following our guide here: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by goadko on May 26, 2017 at 12:43 PM
    I like the drage and drop upload but it says it has a 20mb limit is that
    adjustable. with the jotform fix you mentioned in this email or is it
    independent of that. thanks g
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    JotForm Support

    Answered by BDAVID on May 26, 2017 at 02:01 PM

    If by adjustable you mean going higher than 20MB, then the answer is no, as 20MB is the max file size accepted by the Drag and Drop widget.

    If you want to receive files bigger than 20MB, then you need to use the native upload field, and increase the max size file as shown on the guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit 

    Let us know if you need more help.