What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms keep saying they are disabled?

    Asked by gazaleyewear on May 26, 2017 at 10:25 AM

    The top two forms both say disabled but I have checked settings several times.  Enabled and disabled and enabled them several times.  Please help asap, I have staff that need to use this feature asap, thanks!

     

    https://www.atlantavisionoptical.com/new-hires

    Page URL:
    https://www.atlantavisionoptical.com/new-hires

    Screenshot
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    JotForm Support

    Answered by AIDAN on May 26, 2017 at 11:57 AM

    Upon inspection of your account I found that it got suspended because your form "Direct Deposit Form" is requesting banking information without adding a signature field, and that violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and declare that you will add a signature field as soon as you have access to your account, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by gazaleyewear on May 26, 2017 at 04:33 PM

    Okay I am adding it now thanks.  It was hard to find the answer to my questions btw, i did not see any notifications or emails when i logged back in today.  

     

    Update:  I added a signature plus a captcha.  Thanks for the help!  

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 26, 2017 at 04:57 PM

    Thank you for accepting our terms of use, and acting up on the edits needed to comply.

    I have re-activated your account. Your forms should be working properly now.

    We are here if we can be of any help. Please don't hesitate to contact us.