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gazaleyewearAsked on May 26, 2017 at 10:25 AM
The top two forms both say disabled but I have checked settings several times. Enabled and disabled and enabled them several times. Please help asap, I have staff that need to use this feature asap, thanks!
https://www.atlantavisionoptical.com/new-hires
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AIDANReplied on May 26, 2017 at 11:57 AM
Upon inspection of your account I found that it got suspended because your form "Direct Deposit Form" is requesting banking information without adding a signature field, and that violates our terms of use.
Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use
If you accept our terms of use, and declare that you will add a signature field as soon as you have access to your account, we may consider re-activating your account.
If you need further assistance please let us know. We will be happy to help. Thank you.
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gazaleyewearReplied on May 26, 2017 at 4:33 PM
Okay I am adding it now thanks. It was hard to find the answer to my questions btw, i did not see any notifications or emails when i logged back in today.
Update: I added a signature plus a captcha. Thanks for the help!
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AIDANReplied on May 26, 2017 at 4:57 PM
Thank you for accepting our terms of use, and acting up on the edits needed to comply.
I have re-activated your account. Your forms should be working properly now.
We are here if we can be of any help. Please don't hesitate to contact us.