Trying to upgrade our plan but it is not responding

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    Asked on May 26, 2017 at 11:11 AM

    Hi We are concerned because we have met out maximum jotforms for the month and the system will not allow to upgrade.  Please do not hold any forms!! We want to upgrade

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    Answered on May 26, 2017 at 12:23 PM

    Are you still getting issues upgrading your account? 

    I have just checked the account related to your email address "bepulaski" and I can see it has been upgraded from the Storage yearly to the Silver monthly plan. 

    You could also check the details on the billing page of your account: 

    If you're referring to a different account, please provide us with the username, we will be glad to help you.