What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need help on updating our current form?

    Asked by FFHEF on May 26, 2017 at 12:00 PM

    Not clear to me if I need to add forms or if I can adapt what has already been created. I need direction I am not finding the tool intuitive at all.

    Thanks,

    Nancy

    Page URL:
    https://form.jotform.us/FFHEF/applause-certificates

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    JotForm Support

    Answered by Kiran on May 26, 2017 at 01:24 PM

    I am not sure if I understand your query correctly. Do you mean to know if you need to create new forms in the account or clone from the templates? If you can provide us with more information on the issue that you are experiencing so that we can further assist you.

    We will wait for your response. Thank you! 

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    Answered by FFHEF on May 26, 2017 at 01:29 PM

    I submitted multiple questions because it was not clear to me that my questions were getting through. After you submit the question the system takes the viewer directly to the question forum. This process is terrible. I have questions and only this clunky inefficient way to TRY and get answers. Why isn't there phone support or at the very least a chat feature. I am very disappointed in the product at this point.

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    JotForm Support

    Answered by Kiran on May 26, 2017 at 01:41 PM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner. We do have Chat support. However, it is enabled only when we are having manageable traffic to this support forum.

    I see that the issue is already being addressed by our colleague on the other thread. https://www.jotform.com/answers/1155654- If you have any other questions with the same issue, we request you to follow-up on the other thread. Otherwise, you may open a new thread so that one of our support team members will assist you accordingly.

    Thanks!