What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does it say form not found when I try to preview the form that I have created?

    Asked by lanephoto on May 26, 2017 at 12:56 PM
  • Profile Image

    Answered by Sven on May 26, 2017 at 01:59 PM


    Your account has been auto-suspended due to suspected phishing activity. Your form "Credit/Debit Card Authorization Form" is collecting sensitive credit card information which is against our terms of use

    In order to get your account re-activated, this form will have to be deleted, as we don't allow any way of collecting credit card information.

    Thank you!