I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name.

  • FFHEF
    Asked on May 26, 2017 at 1:40 PM
    Next problem. I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name. I can't seem to find anywhere else that has that name but it keeps showing up. I have tried signing out and signing back in, I have also tried restarting my computer. Neither action fixed it.
  • BJoanna
    Replied on May 26, 2017 at 1:52 PM

    Most likely Facebook is scraping the old meta description and because of this reason title of your form was not updated. 

    You can fix your meta description in Facebook by using the Facebook Sharing Debugger

    As alternative you can clone your form and then share your cloned form.

    Let us know if you need further assistance.

  • FFHEF
    Replied on May 26, 2017 at 2:02 PM

    I went to the facebook sharing debugger - its for DEVELOPERS I am not a developer I am just trying to update a darn form. It didn't work. As you can see while it picked up that I added an image it is STILL showing org title as th old title. How do I clone a form!?!I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name Screenshot 20

  • BJoanna
    Replied on May 26, 2017 at 2:30 PM

    Inside of this guide you can find how to clone an existing form from your account:

    How to clone an existing form from your account

    Once you clone your form, change the title of cloned form and share it on you Facebook page. 

    If the issue still persist, please provide us a link of your Facebook page.

  • FFHEF
    Replied on May 26, 2017 at 6:24 PM

    the issue is already persisting. Why do I have to do additional steps for what must be some sort of coding issue?

  • Jan
    Replied on May 26, 2017 at 7:26 PM

    I believe this is the form (https://www.jotform.us/form/40765046580153) you're referring to. I tried sharing this form to my Facebook account and the Page Title is showing correctly. Here's a screenshot:

    I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name Screenshot 50

    I cloned your form and I can see that the Page Title is the same (Applause Form).

    I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name Screenshot 61

    Before we use the Facebook Sharing Debugger tool, please update the Page Title first. Here's how:

    1. Click "Settings" in the top menu. Go to "Form Settings" section and then click the "Show More Options" button.

    I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name Screenshot 72

    2. Scroll down and you'll see the "Page Title". Please change it.

    I changed the title of my form but when I try to share the form from the jotform tool to Facebook it continues to show the old name Screenshot 61

    Related guide: https://www.jotform.com/help/373-How-to-Change-the-Page-Title-of-the-Form

    Let us know once you're done changing the Page Title. Thank you.