What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can it be, that all the time my data is deleted??

    Asked by christophschemel on May 26, 2017 at 02:45 PM

    It happens about every other week - I create a fucking form, a complex form with alot of conditions and stuff, and suddenly - all my changes that I made the last half an hour are gone????!!!


    There seems to be some mistake in the saving - process.


    Please fix it or inform your customers that they must hope that the changes remain. 

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    JotForm Support

    Answered by Mike_G on May 26, 2017 at 03:58 PM

    We would like to apologize for any inconvenience. We will be glad to help you with your concern, however, we may need more information from you.

    May we know which form in your account are you having issues saving the changes you recently made, please?

    Also, can you give us a few example of the changes you tried to do with your form but it is not saved?

    May we also ask you to check the Revision History Tool of your form to see if the changes you made were logged there and was just reverted automatically to its previous state prior to changes?

    I have cleared the form cache of your account, please try to make the changes again in your form and make sure it shows saved after every update.

    Thank you.