Can't log in/ access emails

  • Profile Image
    mindy kronenberg 
    Asked on May 26, 2017 at 04:07 PM

    This is my second query in trying to log into an existing account (an earlier email from Jotform gave the username as "oberonpoetry" and the account registration email as oberonpoetry@optonline.net). When I go the JotForm website and try to log in using username and password (both of these), I am refused entry.

    Meantime, I have a 100 plus emails sent a month or so ago that I desperately need to retrieve and forward and I don't know how to access them.

    I was told that certain emails were on/taken off the "bounce" list. I would like to add ldramamama@aol.com to the account to retrieve the old email submissions and be active for current/future submissions.

    If there's a way of "migrating" all email submissions to the ldramamama@aol.com address, that would be immensely helpful. Thanks.

  • Profile Image
    Sven
    Answered on May 26, 2017 at 04:38 PM

    Hi, 

    I have checked your account and I can see that it's active. Please click on "Forgot Password" in the login wizard to reset your password, then you will be able to login with the new password. Once you're in, you can change the email address in your account settings page, by opening this link:

    https://www.jotform.com/myaccount/ 

    And going to "EMAIL" and then "edit".

    Hope this helps, let us know if you need any further help.

     

    Thank you!