What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A response to a submitted form will not load and cannot be erased from my email

    Asked by A Wheeling  on May 27, 2017 at 09:04 AM

    i completed a form requesting services from Barefoot Cleaners in Greensboro, NC.  The response email from JotForm is still in my inbox months later and will not load or delete.  

    It loaded when I received it and I left it there as a reminder.  After a week or two, I tried to delete it and I have tried since with no luck.

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    JotForm Support

    Answered by liyam on May 27, 2017 at 02:15 PM


    If this is a concern on your email inbox, unfortunately we do not have any control on your email so this is something that we can't do something on our part. 

    Anyhow, can you give us an idea on your email reader if this is a browser-based email reader or you are using an application such as Eudora, MS Outlook and the like?


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    Answered by A Wheeling  on May 27, 2017 at 07:43 PM
    My email is Yahoo.com, I'm using an iPad on home wi-fi through Spectrum. Your form is the only message not loading and deleting or moving other messages is not a problem. In fact, deleting this message is not a problem.
    In God We Trust
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    JotForm Support

    Answered by Mike on May 27, 2017 at 08:49 PM

    This is not something common, so please try to open or remove the message via https://mail.yahoo.com using a desktop device to see if that makes any difference.

    If this does not help, let us know.