What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Branding: Will you add the footer and branding back after the downgrade to the free plan?

    Asked by mc1212 on May 27, 2017 at 10:26 AM

    I created a few forms for a client's site. I may downgrade my plan in the future will that add the banner back to the form automatically? IE will forms created within an upgraded plan remain add free?

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    JotForm Support

    Answered by ashwin_d on May 27, 2017 at 02:46 PM

    Hello mc1212,

    Please note that in upgraded account, you have option to disable JotForm branding. Please check the screenshot below how to disable JotForm branding:

     

    Once you cancel your subscription, the checkbox to disable JotForm Branding will be disabled.

    Thank you!

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    Answered by mc1212 on May 27, 2017 at 03:29 PM

    Hi. I know how to remove the branding once upgraded.

    My question is if I embed a form on a site without the branding, then cancel my subscription say in a month or two: Will the branding re-appear on the form once the subscription is downgraded?

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    JotForm Support

    Answered by Mike on May 27, 2017 at 06:01 PM

    Let me please escalate your inquiry to our next level support.

    We will get back to you once we have any updates.

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    JotForm Support

    Answered by Rose on May 29, 2017 at 03:02 AM

    Once you downgrade your paid plan to Free, the branding will be disabled to uncheck it and JotForm branding footer will be seen on your form both on stand alone version and embedded form. Since, any changes on your stand alone form will automatically reflect to the embedded form. You do not need to re-embed your form for the changes. In this context, footer will be displayed also automatically when you downgrade your account to starter plan. 

    If you have more questions, please feel free to contact us. 

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    Answered by mc1212 on May 29, 2017 at 09:57 AM

    I don't want the branding to reflect on the form at all. Shouldn't any form built within a subscription permanently come with out the large branding banner at the bottom? How do I purchase the use of a handful of forms on a site permanently without the branding? What I don't want is to set up a form on a clients site that doesn't have the branding and then after I unsubscribe it pops back up?

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    JotForm Support

    Answered by ashwin_d on May 29, 2017 at 11:14 AM

    Hello mc1212,

    Please note that branding it applied to account and not forms. Unfortunately it is currently not possible to disable JotForm branding after you downgrade your account to free. Once an account is downgraded to free plan, JotForm branding will be back in all your forms.

    Thank you!

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    Answered by mc1212 on May 30, 2017 at 09:02 PM

    You might consider individual licensing on a per form basis? You still have your small branding on EVERY form just not the large branding banners.

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    JotForm Support

    Answered by ashwin_d on May 30, 2017 at 10:54 PM

    Hello mc1212,

    Unfortunately we do not offer custom pricing. For now, the only option to remove JotForm branding is to ensure that your subscription is active. If subscription is cancelled, JotForm banner will reappear in your form.

    Thank you!