I received a submission but it is not listed under my submissions page

A copy of a submission was just sent to the author, but it is not listed under my submissions. This is our first response.

A submission from R. Forbes is in your submissions list. It was submitted on this form http://www.jotform.us/form/71325827184156. Here's how you can check the submissions page: https://www.jotform.com/help/269-How-to-view-Submissions.