- hdmnAsked on July 23, 2012 at 10:36 AM
we are using a form containing a File field to allow users to upload a document, a Textarea for notes and a captcha field. On every submission we always have been able to download the file from Amazon S3, but this morning I got this error:
(xxx yyy zzz are placeholders for the real values).
Any chance to download the document?
- JotForm SupportMike_TAnswered on July 23, 2012 at 07:35 PM
Thank you for contacting us.
I would like to inform you that the problem has been escalated to the Next Level Support.
We will get back to you as soon as possible.
- Chief Technology OfficereeeAnswered on July 24, 2012 at 03:02 AM
The file is missing because of the upload problem by your user (uploader).
It's generally happening when user disconnect the connection in the middle of the uploading progress.
Please ask your user to upload the file again,
- hdmnAnswered on July 24, 2012 at 03:08 AM
Thankyou for the quick reply.