Amazon S3 Denied Access

  • Profile Image
    hdmn
    Asked on July 23, 2012 at 10:36 AM

    Hi,

    we are using a form containing a File field to allow users to upload a document, a Textarea for notes and a captcha field. On every submission we always have been able to download the file from Amazon S3, but this morning I got this error:

     

    AccessDeniedAccess Deniedxxxxxxxxxxxxxxxx/yyyyyyyyyyyyy/zzzzzzzzzzzzzz

     

    (xxx yyy zzz are placeholders for the real values).

     

    Any chance to download the document?

     

    Thanks

  • Profile Image
    Mike_T
    Answered on July 23, 2012 at 07:35 PM

    Thank you for contacting us.

    I would like to inform you that the problem has been escalated to the Next Level Support.

    We will get back to you as soon as possible.

  • Profile Image
    eee
    Answered on July 24, 2012 at 03:02 AM

    Hi,

    The file is missing because of the upload problem by your user (uploader).

    It's generally happening when user disconnect the connection in the middle of the uploading progress.

    Please ask your user to upload the file again,

    Kindest Regards,

    Ertuğrul.

  • Profile Image
    hdmn
    Answered on July 24, 2012 at 03:08 AM

    Thankyou for the quick reply.

     

    Paolo