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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Amazon S3 Denied Access

    Asked by hdmn on July 23, 2012 at 10:36 AM

    Hi,

    we are using a form containing a File field to allow users to upload a document, a Textarea for notes and a captcha field. On every submission we always have been able to download the file from Amazon S3, but this morning I got this error:

     

    AccessDeniedAccess Deniedxxxxxxxxxxxxxxxx/yyyyyyyyyyyyy/zzzzzzzzzzzzzz

     

    (xxx yyy zzz are placeholders for the real values).

     

    Any chance to download the document?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 23, 2012 at 07:35 PM

    Thank you for contacting us.

    I would like to inform you that the problem has been escalated to the Next Level Support.

    We will get back to you as soon as possible.

  • Profile Image
    Chief Technology Officer

    Answered by eee on July 24, 2012 at 03:02 AM

    Hi,

    The file is missing because of the upload problem by your user (uploader).

    It's generally happening when user disconnect the connection in the middle of the uploading progress.

    Please ask your user to upload the file again,

    Kindest Regards,

    Ertuğrul.

  • Profile Image

    Answered by hdmn on July 24, 2012 at 03:08 AM

    Thankyou for the quick reply.

     

    Paolo